What is H+H e-design from afar? It’s our virtual design service for clients based outside of New England and the Boston and New York metro areas.
How does e-design from afar work? After following our simple e-design process (see graphic on right), we’ll email you a custom mood board, floor plan and shopping list and you take care of the rest.
How much does e-design from afar cost? It really depends on the size of your project and we’ll share a quote before we begin. Generally speaking, the e-design project starts at $2500 (excluding furniture, fixtures, materials, labor, etc.)
How will you know what I like? We are guided by the information you provide. Our questionnaire is designed to tell us about your needs, likes, dislikes and any challenges we may encounter with your space. We encourage you to send photos or links too.
How do you know what my space looks like? You’ll share photos and measurements when you complete the questionnaire.
I have never worked with an online design company before. Can I speak to a person along the way? We are always happy to speak on the phone and answer any questions throughout the process. We may also reach out if we need additional information from you at any point.
What do the fees include? Our time spent on research and custom design. Fees do not include furniture, fixtures, materials, and labor.
Can I keep some of my existing furniture? Yes, of course! We ask that you send photos and dimensions so we can incorporate into our design plan.
What if I don’t like something you select for my room? With each design plan we offer one complimentary single revision with product selections and/or floor plan.
When do I pay? Once you have approved our design proposal.
How long will it take for me to receive my design? This will depend on the size and scale of your project and we’ll discuss this upfront. Generally, we aim to send your design plan within 4-6 weeks of receiving your final measurements (see graphic on right).
If I have a question after I receive my design, will someone help me? Yes, please do contact us and we would be happy to help.
Are custom products still available to me? Yes. Our “to the trade” items that are not available to the general public (e.g. fabric selection, wall coverings, furniture and lighting) can be purchased through Hartley and Hill Design.
Can wall covering or wood finish samples be sent to me? Yes, we would be happy to send samples your way. Shipping rates will apply.
Do you provide design services internationally? Absolutely.